Shipping Policy

Last updated: January 2025

1. Processing Times

All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Times

Estimated delivery times after dispatch:

USA Standard Shipping: 3–7 business days
USA Expedited Shipping: 2–4 business days
International Shipping: 7–21 business days (destination-dependent)

Please note: delivery times may vary during peak seasons or unexpected courier delays.

3. Shipping Fees

Shipping rates are calculated at checkout based on your location and order weight.

Free U.S. Shipping on eligible orders (threshold shown at checkout)
International shipping fees will vary by region

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can track your shipment anytime using:

17Track Global Tracking

5. Wrong or Incomplete Address

Please double-check your shipping details before placing an order. If the address provided is incorrect or incomplete, we are not responsible for lost packages.

6. Lost, Stolen, or Delayed Packages

Once a package has been handed to the courier, delays or missing packages are outside our control. If your package appears delayed, we recommend contacting the carrier directly using your tracking number.

You may also contact our support team — we’re happy to assist whenever possible.

7. International Duties & Taxes

For international orders, import duties, taxes, and customs fees may apply. These fees are determined by your local customs agency and are not included in our prices.

8. Delivery Issues

If tracking shows “Delivered” but you did not receive the package:

Check with neighbors or building managers
Look around mailboxes or safe drop-off areas
Wait 24 hours — carriers sometimes update early
Contact the courier directly

If still unresolved, reach out to us — we’ll help investigate.

9. Contact Us

For questions about shipping, please contact us:

Email: support@oakova.com

Response time: 1–2 business days