Help Center

You can track your order anytime using the tracking link in your confirmation email.

If your order hasn’t shipped yet, we can still help you change it. Just contact us with your order number.

Message us as soon as you notice it. If the order hasn’t shipped, we can update your address right away.

We ship with USPS, UPS, or FedEx depending on your location and order size.

Yes — we offer free U.S. shipping on eligible orders. Check your cart or checkout for current thresholds.

We currently ship to select international regions. Shipping options will appear at checkout if your address is supported.

You can start a return anytime using our Return Portal. Have your order number and email address ready.

We offer a 30-day satisfaction guarantee on all items. If something is not right, let us know and we’ll help.

Once we receive and inspect your return, refunds are usually processed within 3–5 business days.

Log into your account, go to your subscription, and choose pause, skip, or adjust your next delivery.

Billing follows the delivery schedule you picked at checkout. You can change the frequency anytime in your account.

Yes — you can swap items, update quantities, or add new products directly from your subscription dashboard.

This can happen due to an expired card, insufficient funds, or a bank security check. Try another card or contact your bank.

We accept major credit and debit cards, as well as select digital payment options shown at checkout.

Yes — an order confirmation and receipt will be emailed to you right after checkout.

Click the “Forgot password” link on the login page and follow the instructions sent to your email.

You can check out as a guest, but creating an account makes it easier to track orders and manage subscriptions.

After logging in, go to your account page where you can update your name, email, and saved addresses.

Rinse with warm water, shake off excess water, and let them air dry bristle-side down. Avoid soaking to prevent swelling.

For daily kitchen use, we recommend replacing every 2–4 weeks, or sooner if it shows wear or odor.

Always let brushes and sponges dry fully and store in a ventilated space.

We focus on FSC-certified bamboo, sisal fiber, beechwood, and plastic-free, compostable packaging.

Yes — our cleaning tools are designed without plastic handles or plastic bristles.

Our boxes and packaging materials are plastic-free and home-compostable where allowed.