Privacy Policy

Last updated: January 2025

1. Overview

This Privacy Policy describes how OAKOVA (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, interact with our services, or make a purchase.

2. Information We Collect

We collect the following types of information:

Personal Information: name, email address, shipping address, billing details.
Order Information: items purchased, order history, transaction details.
Device Information: IP address, browser type, operating system.
Usage Data: pages viewed, time on site, referral sources.
Cookies & Tracking Technologies: to improve your browsing experience and personalize content.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate order updates and customer support
Improve website performance & personalize shopping experience
Prevent fraud and enhance security
Send marketing emails (only with your permission)

4. Sharing Your Information

We do not sell your personal data. However, we may share information with:

Service Providers: payment processors, shipping carriers, email platforms.
Analytics Providers: such as Shopify analytics and Google Analytics.
Legal Compliance: if required by law, investigations, or court orders.

5. Cookies & Tracking

Cookies help us provide essential site features, understand user behavior, and deliver personalized experiences. You may disable cookies in your browser settings, but some features may not function properly.

6. Third-Party Services

Our store is hosted by Shopify. They store your data securely and follow industry best practices. Payment information is processed via secure PCI-compliant gateways (Shopify Payments, PayPal, etc.).

7. Data Retention

We retain order and account information for legal and operational purposes unless you request deletion.

8. Your Rights

You have the right to:

Access the personal data we hold
Request corrections or deletions
Opt-out of marketing emails
Request data portability (where applicable)

9. Security

We use encryption, secure servers, and monitoring to safeguard your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

10. Children’s Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

12. Contact Us

If you have questions about this policy or your data, you may contact us at:

Email: support@oakova.com